Shipping and Returns
It is our goal and pleasure to serve you with the best tasting and most effective formulas possible. That said, if for ANY reason you are not happy with the formulas you received, please send them back to our warehouse within 14 days of purchase for a FULL refund (minus a 15% restocking fee)! It is our way of assuring you that you can order and enjoy our products risk free!
And if you are not completely satisfied with a product, then we will do everything we can to make your business experience with Restorative Remedies Inc. still enjoyable. Thus, we are proud to offer you up to 14 days to return merchandise.
When sending a product return, we would appreciate it (not required) if you provide us with a short explanation for the reason of the return. This gives us a better understanding of our customers needs and complaints and assists us in developing better products. When returning products you have three available options:
- You may exchange it for a different product
- You may ask for a Restorative-Remedies.com store credit, which you can redeem on your next order
- You may ask for a refund to your credit/debit card
Please note that all shipping charges incurred for returning merchandise is the sole responsibility of the customer, unless it is the error of our company. Our products are made and shipped by our manufacturer in Chicago, IL. For questions concerning returns please contact them at 773-583-4850 or us at firstname.lastname@example.org.
To our customers in Alaska, Hawaii, and Puerto Rico, please inquire with us regarding shipping rates, as they tend to vary.
Rush Shipping is Available
Requests for expedited shipping services are handled the same business day, provided the order is received before noon (CST). Orders received after noon will be processed the next business day. The rates on these expedited services are based on weight of the order; standard shipping rates do not apply.
The cost for these services will be verified on the second page of the checkout form, before your credit card number is entered or charged. We always provide you with tracking numbers, so you can easily locate your shipments!
Expedited shipping orders will include a natural material. This will be a 100% pure corn absorbant obtained from US corn) or Vermiculite. Vermiculite is a volcanic ash based product and is included with all oil based products to ensure if a package were to be damaged in transit the liquid would be absorbed.
We ship internationally, to most countries via the United States Postal Service. Shipping charges shown on the website are available within the continental United States only. You will be emailed – within one business day – a confirmation of your actual international shipping charges. Your credit card will not be charged until you have confirmed your shipping costs.
License and Inspection Process
Our food ingredients and product processing is licensed and inspected by the State of IL and registered and inspected by the FDA for compliance to all State and Federal guidelines.
For questions concerning returns, please Contact Us.
All refunds and credits for cancelled orders will be issued within 2 business days by check or credit card.
We sincerely appreciate your business! Please let us know if you have any questions, concerns, or complaints. Our main goal is the satisfaction of our customers!